BMI Mobile Broadband Frequently Asked Questions (FAQ)
What are rental devices?
Rental allows a user to connect to wide-area wireless Internet access. The devices are also known as Evdo cards, data cards, 3G and 4G cards, and mobile broadband cards.
How do I setup the device?
First install the software that is included on a CD in your rental package (less than 5 minutes). Complete instructions are provided. Second insert the device into your computer USB port. That’s it – you are ready to go!
Is there technical support?
We provide FREE technical support by chat, IM or over the phone, Monday through Saturday from 9AM to 5PM PST.
How can I tell how much data I’ve used?
The software will tell you how much data you use when you connect.
Which computers and operating systems do the devices work with?
The device works with Windows XP, Vista, Windows 7, MAC OS 10.4.8 or higher
Can I use the rented device outside the United States?
No, the device is for use only in the United States.
Is Saturday delivery available?
Yes, if the USPS delivers on Saturday in your area.
How do I return the device?
BMI includes a pre-paid/pre-addressed return envelope along with the rental package. Please return both the CD and the device.
How far in advance should I place my order?
Allow three days for USPS delivery at the lowest shipping rate possible.
Is there a cancellation fee?
There is no cancellation fee. There is a $25 restocking fee if the device is returned without using it.
What payment options do you accept?
We accept automated payment via debit or credit card only.
What if I break or if I lose the device?
There is a $150 fee if the device is lost or broken. We offer insurance at $4.99/Month for older plans and is included with our premium plans. With insurance there is only a $50 co-pay.
Insurance DOES NOT cover lost or stolen devices.
How exactly do you define unlimited?
Our unlimited data product does not limit when or what you access. We do have an acceptable use policy that allows up to 30 Gigs. Usage over 30 Gigs in one billing cycle will trigger an investigation and could result in service termination.