Q. Do I have to leave my computer on to receive e-mail?
A. No - Email works like having a PO box at the post office. Think of BMI as your post office: Your email will come to our server and wait for you to pick it up.

Q. When I call your technical support, can your technicians see my computer screen?
A. No - Unfortunately we can't. Our technical support will do our best to help you out by asking you what you have on your screen. At this time the technicians can bring up the same screen on their workstation and help you out.

Q. When I double click on the internet icon I get a message stating that internet explorer is UN-able to open the site http://www.bmi.net?
A. This is a very common problem. If you get this error and you don't hear your modem dial. You need to..
1- Go to my computer
2 - Double click on the dial-up networking folder
3 - Double click on the Blue Mountain Internet icon
4 - Verify that you have your username and password entered correctly
5 - Click on connect
6 - Once your modem is connected double click on the internet icon.